Responsible Gambling Policy
At Bilucky Casino, we are committed to responsible gambling and believe play should remain controlled and within personal limits. Player safety matters to us. We provide tools to help you manage your activity, take a break or seek support if gambling is affecting your wellbeing.
Our approach to player protection
Safer gambling means making informed choices and keeping play within limits you can afford. Gambling should not be treated as a way to make money or solve financial concerns. We encourage every player to check in with themselves regularly and use account controls whenever they are needed.
Activity-control tools
You can set daily, weekly and monthly limits on deposits, losses and wagering. Session limits are also available and can automatically log you out when the time you set has passed. These tools can help you keep track of your activity and stick to boundaries you have chosen.
Deposit and loss limits
Set deposit limits to manage how much you add to your account over a selected period. Loss limits can help you decide in advance how much you are prepared to lose. Choose amounts that fit your personal budget, and do not increase them to try to recover losses. Limit changes may take effect at different times: reductions apply immediately, while increases require email confirmation and the previous limit period to expire.
Time limits and account breaks
Use session limits to set a boundary for time spent playing. If you need more distance, you can take a cooling-off break. During a cooling-off period, deposits and account access to promotions are blocked, while withdrawals remain available. Consider stepping away from gambling and other related activity during your break.
Self-exclusion
Self-exclusion is an option if you want to stop using your account for a set period. Your account is disabled during fixed-period exclusion and reactivates automatically when that period ends. If you need an indefinite exclusion or want your account closed permanently, contact our support team to discuss the available options. If you are unsure which option suits you, taking a break while you consider your next step may help.
Recognising when play may be a concern
It may be time to seek support if gambling is taking up more time or money than intended, affecting relationships or daily responsibilities, or leaving you worried about your choices. You do not need to wait until a problem feels serious before reaching out for help.
Tips for maintaining control
- Set time and spending limits before you begin.
- Keep gambling separate from essential expenses.
- Take regular breaks and avoid trying to win back losses.
- Do not gamble when upset or under the influence of alcohol or drugs.
- Talk to someone you trust if you have concerns about your play.
Professional help and support
Confidential support is available through organisations including Gamblers Anonymous, GamCare and Gambling Therapy. Their services can help you explore support options. You can also contact Bilucky Casino support about account breaks, self-exclusion and the responsible gambling tools available to you.