Privacy & Data Protection
This Privacy Policy explains how Bilucky Casino collects, uses and protects the personal information we receive from users in Canada. It describes the types of data we gather when you register and use our services, how we use that information to operate your account and process transactions, the steps we take to keep data secure, and the choices you have about your information.
Types of data we collect
Personal data
When you create an account we collect personal information such as your name, date of birth, email address, residential address and government ID where verification is required. We also collect account credentials, contact preferences and any documents you upload for identity checks or payment verification.
Technical data
We collect device and connection information including IP address, browser type, operating system, device identifiers and activity logs. This helps us maintain service availability, detect fraud and improve the site experience. We may also collect analytics and performance data via cookies and similar technologies.
Transactional data
Transactional records cover deposits, withdrawals, payment method details, transaction timestamps and gaming activity linked to your account. Where required, we keep records of support interactions and any account changes you request.
How we use your information
We use collected data to create and manage your account, verify your identity, process payments and withdrawals, prevent fraud and comply with legal obligations. Data also supports customer service, dispute resolution and the delivery of notices about account activity or changes to our terms. Where you have consented, we may use information for service improvements and non-essential communications.
Data protection practices
We store personal information on secure systems and apply physical, electronic and administrative safeguards to protect it from unauthorized access. Access to personal data is restricted to employees and service providers who need it to perform their duties. We retain information for as long as necessary to provide services, comply with legal requirements and resolve disputes.
Cookies and tracking technologies
We use cookies and similar tools to remember preferences, support login sessions, analyse site usage and tailor the user experience. You can manage cookie settings through your browser, but disabling certain cookies may affect functionality such as automatic sign-in and personalised offers.
User rights
Access and correction
You can request access to the personal information we hold about you and ask for corrections to inaccurate or incomplete records. We will respond to requests in a timely manner and, where required, provide a copy of your data in a usable format.
Deletion and account closure
You may request account closure and deletion of personal data, subject to any legal or regulatory obligations that require us to retain certain records. Closed accounts may be retained in archived form for fraud prevention and compliance reasons.
Information sharing and third parties
We share personal information with third-party service providers who perform services on our behalf, including payment processors, identity verification providers, analytics vendors and customer support partners. We only share the data necessary for those services and require partners to implement appropriate security measures. We do not sell personal information.
Privacy policy updates
We may update this policy to reflect changes in our services or legal requirements. When significant changes occur we will notify registered users by email or through a site notice. The most recent version will always be available on our website.
To request access, correction or deletion, or for privacy questions, contact us at [email protected].