If you have a question about games or promotions, need help with your account, or run into a technical issue, our support team is available to help. You can also get in touch to share general feedback. Choose the communication option that suits you, whether you prefer email or a phone call. For account security, include your username and a brief description of the issue, but never send your password or full payment details. We can also clarify available options.
| Department | Contact |
|---|---|
| Customer support, account and technical help | [email protected] |
| General enquiries | [email protected] |
| Affiliate enquiries | [email protected] |
| Phone support | +1 416 732 5849 |
| Working hours | Live chat and email, 24 hours a day, seven days a week, including weekends |
Email Support
Email is the preferred way to contact us for detailed requests, account issues, or when you need to send documents or explanations. Please include a clear subject line, your account username and up-to-date contact details so we can respond quickly. Providing all relevant information up front helps avoid delays and speeds up verification or support processes.
Send us a message
Response Time
Live chat is available 24 hours a day, seven days a week. Most support inquiries receive a response within one business day. If your request involves a more complex account, payment or verification issue, it may take longer to review, depending on the details. Please include the relevant information when contacting support to help the team assist you.
Feedback
We want to hear from you. If you have feedback, suggestions or ideas to improve the site, please share them with us. We read every message and use what we learn to make the experience better for Canadian players. Your input helps shape new features, promotions and support; thanks for taking a moment to tell us how we can improve.