Bilucky Casino Terms and Conditions

This page explains the rules that govern use of our online casino and sportsbook platform in Canada. It sets out the relationship between you and us, explains your responsibilities as an account holder, and summarizes how we handle deposits, withdrawals, promotions and disputes. By using our services you agree to these terms, and you should read them carefully before registering or placing any wagers.

Account responsibilities

When you create an account you agree to provide accurate, up-to-date information and to keep your login details secure. You are responsible for all activity on your account, including wagers placed and any actions taken while logged in. If you believe your account has been accessed without permission you must notify us immediately.

Account verification

We may require identity and payment verification to process deposits or withdrawals and to meet our security checks. Verification may include government-issued ID, proof of address or proof of payment method. We will inform you if documents are required and the steps to upload them. Withdrawals may be delayed until verification is complete.

Account limits and security

We allow you to set personal deposit, loss and wagering limits and we may apply default limits as part of our risk and responsible-gambling controls. You must not share accounts or use another person’s payment method. Duplicate accounts are not permitted and may be suspended or closed.

Eligibility requirements

To use our services you must be of legal gambling age in your province or territory and physically located in a jurisdiction where our platform is available. We do not accept accounts from players in restricted jurisdictions. If you are underage or otherwise ineligible we will suspend your account and return any remaining funds after verification checks.

Acceptable platform use

Users must not attempt to manipulate games, exploit software, use bots or scripts, or bypass restrictions using VPNs or other tools. Abusive behaviour toward staff, attempts to defraud other players, or activity that harms the integrity of our services will result in account suspension, forfeiture of winnings and possible legal action.

General bonus and promotion rules

Promotions, welcome bonuses and free spins are subject to specific terms which will be provided with each offer. Only one promotional offer may be active unless an offer states otherwise. Bonuses may be voided if account verification fails, if the account is linked to other accounts, or if the player breaches the promotion terms. Wagering contributions and eligible games vary by promotion.

Deposits and withdrawals

We support a range of payment options suitable for Canadian players. Deposit and withdrawal processing times, fees and limits depend on the method selected. All withdrawal requests are subject to security checks and may require proof of identity or ownership of the payment method. We reserve the right to withhold or delay payments while verification and anti-fraud checks are completed.

Dispute resolution

If you disagree with a decision regarding your account, a bonus or a transaction, please contact our support team first so we can investigate. You can reach us at [email protected]. We aim to resolve disputes promptly and will provide details of any review process. If a resolution cannot be reached, further options for independent review may be described in your jurisdiction.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be posted on the site and, where appropriate, notified to registered players. Continued use of the platform after changes are published constitutes acceptance of the revised terms. If you do not accept updated terms you should close your account and stop using the service.